Help
For adopters
Do I need an account to look around?
No. Anyone can watch the feed and open pet and shelter profiles. You need an account to like pets, message shelters and apply to adopt.
How do I find a pet?
How do I apply to adopt?
Open the pet's profile and choose Apply to adopt. Fill in your details, tell the shelter why you'd like to adopt, and confirm you can care for the pet. You can send one request per pet.
The shelter decides who adopts each pet and may contact you for more information or a visit.
What do the statuses on my requests mean?
Your requests and their status are on your Notifications page.
- Submitted: the shelter has your request.
- Under review: the shelter is looking at it.
- Contacting: the shelter is getting in touch with you.
- Approved or Not approved: the shelter's decision.
- Adopted: the pet has gone home.
- Withdrawn: the request was withdrawn.
How do I message a shelter?
Like the shelter first, then open Messages and choose New message. Shelters you've liked show up as recipients.
For shelters
How does my shelter join Kalinga?
Apply as a shelterwith your shelter's name and full address, your registration certificate, the owner's valid ID, your lease contract and a photo of the shelter.
A Kalinga admin reviews every application. Your shelter can post once it's approved.
Who sees our documents?
Only Kalinga admins, to verify your shelter. The documents are kept in private storage and are never shown on your profile. The shelter photo is the only upload that appears publicly.
What can we post?
From Create you can Add a pet, Post a video of a pet, or Write a foster story. Videos go into the feed, where people can like them and open the pet's profile.
Where do adoption requests show up?
On your Notifications page, with each applicant's details. Your dashboard shows total views, likes and completed adoptions.
Your account
How do I change my password?
Go to Settings, confirm your email and current password, then set a new one.
How do I delete my account?
Go to Settings and choose Delete accountunder Danger zone. This removes your profile, likes, messages and adoption requests, and can't be undone. The Privacy Policy has the details.
Still stuck?
Email lagonelson77@gmail.com and tell us what you were trying to do.